Payment Policy
This Payment Policy applies to all orders placed on the Cozypeak online store, operated by CHEN FENG TELECOM (HONG KONG) CO., LIMITED. By submitting an order, you agree to the terms outlined below.
Accepted Payment Methods
We accept the following payment methods for purchases made on our website:
- Credit Cards: Visa, Mastercard, American Express, Discover
- Debit Cards
- Other payment gateways supported by Shopify.
All payments are processed securely through authorized third-party payment processors. We do not store your full credit card details on our website.
Authorization & Charges
When you place an order, an authorization hold may be placed on your card to verify available funds. This is not an actual charge. Your card will be charged once your order is confirmed and ready for shipment. For digital/virtual products, payment will be charged immediately upon order confirmation.
Order Confirmation
After successful payment, you will receive an order confirmation email sent to your registered email address, including your order number and purchase details. Please check your spam folder if you do not receive it within 15 minutes.
Payment Security
All payment transactions are encrypted and comply with PCI-DSS security standards to protect your payment information. Your payment data is transmitted securely and will not be shared with unauthorized third parties.
Failed / Declined Payments
If your payment fails or is declined:
- Your order will not be processed.
- Please check your card balance, billing address, card expiry date, CVV code.
- You may re-submit payment or try another payment method. If an accidental duplicate charge occurs, please contact us immediately for a refund.
Refunds
Refunds will be issued to the original payment method used at checkout. Processing time varies by card issuer and bank, usually takes 5–10 business days for the funds to reflect in your account. We cannot be responsible for bank processing delays.
Currency
All prices displayed on our website are in US Dollars (USD), unless otherwise specified. Your bank may apply foreign exchange fees or conversion charges; these fees are the responsibility of the cardholder.
Contact
If you have questions about billing, charges or payment issues, please contact us: Email: peaktechnologymc@gmail.com Tel: +852 68598896 Company: CHEN FENG TELECOM (HONG KONG) CO., LIMITED Address: UNIT 12, 33/F, NO.1 HUNG TO ROAD, KWUN TONG, HONG KONG