Terms of service

Terms of Service

Terms of Service
These Terms of Service (“Terms”) govern your access to and use of the Cozypeak website and all services provided on this site. This website is operated by CHEN FENG TELECOM (HONG KONG) CO., LIMITED. By accessing, browsing, or placing an order on our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms, together with our Privacy Policy, Payment Policy, Shipping Policy, and Return & Refund Policy.
If you do not agree with any part of these terms, please do not use our website or services.

1. General Information

Brand Name: Cozypeak Operating Company: CHEN FENG TELECOM (HONG KONG) CO., LIMITED Registered Address: UNIT 12, 33/F, NO.1 HUNG TO ROAD, KWUN TONG, HONG KONG Support Email: support@cozypeak.com Service Phone: +852 68598896
All products displayed on this website are original branded products of Cozypeak. The website serves as the official independent online store for Cozypeak consumer electronics and smart streaming devices.

2. Eligibility to Use

By using this website, you confirm that:
  • You are at least the age of majority in your state or country of residence;
  • You are legally permitted to access and purchase products under local laws;
  • All information you submit during registration and checkout is true, accurate, and complete.
We reserve the right to refuse service, terminate accounts, or cancel orders at our sole discretion if users violate these terms.

3. Intellectual Property Rights

All content on this website, including but not limited to logos, brand names, text, images, videos, product designs, graphics, and website code, is the intellectual property of Cozypeak and CHEN FENG TELECOM (HONG KONG) CO., LIMITED.
Cozypeak is a registered trademark owned exclusively by our company. You may not copy, reproduce, distribute, modify, resell, or commercially use any content from this website without our written authorization.
Unauthorized use of our intellectual property will result in legal action and order cancellation.

4. Product Information & Pricing

We strive to ensure that all product descriptions, images, specifications, and pricing information displayed on our site are accurate. However, we do not guarantee that all content is completely error-free, up-to-date, or free of omissions.
All prices shown on the website are in US Dollars (USD), excluding shipping fees, customs duties, or local taxes. We reserve the right to adjust product prices, update product information, or discontinue products at any time without prior notice.
In the event of an obvious pricing error, we have the right to cancel or refund orders placed under incorrect pricing conditions.

5. Orders & Transaction Rules

  • Placing an order constitutes an offer to purchase our products.
  • We reserve the right to accept or reject any order for reasons including incorrect information, suspected fraud, inventory shortages, or policy violations.
  • Once your payment is confirmed, your order will enter processing and shipping procedures according to our Shipping Policy.
  • All payment transactions are governed by our Payment Policy.

6. User Account & Security

If you create an account on our website, you are solely responsible for maintaining the confidentiality of your account information, including your password, and for all activities conducted under your account.
You agree to notify us immediately of any unauthorized account access, security breach, or suspicious activity. We are not liable for any loss caused by your improper account management.

7. Third-Party Services

Our website may rely on third-party services including Shopify platform, payment gateways, logistics providers, and cloud security services. We do not control third-party platforms and are not liable for their policies and operations.
By using our website, you agree to comply with the terms and policies of relevant third-party service providers.

8. Privacy Protection

Your personal information collection, usage, storage, and protection are strictly governed by our Privacy Policy. By using our website, you consent to our data practices described in the Privacy Policy.

9. Shipping, Returns & Refunds

All shipping arrangements, delivery estimates, shipping fees, return eligibility, refund procedures, and dispute handling are subject to ourShipping Policy and Return & Refund Policy. These policies form part of these Terms of Service.

10. Prohibited Behaviors

You agree not to:
  • Use our website for illegal, fraudulent, or unauthorized purposes;
  • Attack, interfere, or disrupt the normal operation of our website and server systems;
  • Upload malicious files, viruses, or harmful content;
  • Submit false customer information, fake orders, or fraudulent payments;
  • Infringe our trademark, copyright, or other intellectual property rights.
Any violation may result in order cancellation, account suspension, and legal liability.

11. Limitation of Liability

Cozypeak and its operating company shall not be liable for any indirect loss, incidental loss, economic loss, or personal injury caused by the following circumstances:
  • Third-party logistics delays, customs inspections, or local policy restrictions;
  • Improper installation, misuse, or manual damage of products by users;
  • Network failures, system maintenance, or force majeure events;
  • Third-party payment service failures or bank processing delays.

12. Policy Updates

We reserve the right to update these Terms of Service at any time without prior notice. Changes will take effect immediately after being published on the website. Your continued use of the website after updates constitutes acceptance of the revised terms.

13. Contact Information

If you have any questions, disputes, or suggestions regarding these Terms of Service, please contact our official support team:
Email: peaktechnologymc@gmail.com Phone: +852 68598896 Company: CHEN FENG TELECOM (HONG KONG) CO., LIMITED Address: UNIT 12, 33/F, NO.1 HUNG TO ROAD, KWUN TONG, HONG KONG
Last Updated: 2026