This Return & Refund Policy applies to all orders placed on the Cozypeak online store, operated by CHEN FENG TELECOM (HONG KONG) CO., LIMITED. By placing an order, you agree to the terms outlined below.

Eligibility for Returns

You may request a return within 30 calendar days after you receive your item. To qualify for return:

• The product must be unused, undamaged, and kept in original packaging with all accessories.
• Proof of purchase (order number) is required.
• Virtual / digital products are not eligible for return or refund once delivered.

Items that cannot be returned:

• Products damaged by improper use, modification, accident or user fault.
• Products without original box, accessories or missing parts.
• Virtual downloads, service codes and digital goods.

Return Process

1. Contact our support team at support@cozypeak.com within 30 days of delivery. Please provide your order number and photos/videos of the item.
2. We will review your request and send you a return authorization (RA) number if approved.

Important: Do NOT send items back without our RA number. Packages received without authorization will be rejected.

1. Ship the item back to the return address provided by our team. Buyer is responsible for return shipping cost.

Refunds

Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.

• Approved refunds will be issued to your original payment method.
• Please allow 5–10 business days for the refund amount to appear on your bank/card statement. Bank processing delays are beyond our control.
• Partial refund may apply if the item is damaged, scratched, or missing components.

Damaged / Defective Items

If you receive a defective or broken item:

• Notify us within 7 calendar days upon delivery, attach photos or video evidence of damage, packaging and product.
• We will evaluate the case and offer options: replacement, partial refund or full refund, depending on the situation.

Shipping Fees for Refunds

Original shipping cost is non-refundable. If the return is caused by our mistake (wrong item sent, factory defective product), we will cover the return shipping fee.

Order Cancellation

You may cancel your order before it is shipped out and get a full refund. Once the parcel has been dispatched, cancellation is no longer available, you need to follow our return procedure after receiving the package.

Contact

If you have any questions about return, refund or product issues: Email: peaktechnologymc@gmail.com Tel: +852 68598896 

Company: CHEN FENG TELECOM (HONG KONG) CO., LIMITED Address: UNIT 12, 33/F, NO.1 HUNG TO ROAD, KWUN TONG, HONG KONG