This Shipping Policy applies to all orders placed on the Cozypeak online store, operated by CHEN FENG TELECOM (HONG KONG) CO., LIMITED. By placing an order with us, you agree to the terms set forth below.

Processing Time

All orders undergo verification and preparation before shipment.

• Orders are normally processed within 1–3 business days (Monday to Friday, excluding weekends and public holidays in Hong Kong).
• Processing time does not include shipping transit time.
• For virtual/digital products, no physical shipment will be arranged. Delivery will be completed via email as stated on the product page. We reserve the right to delay order processing if additional information is required to verify your order.

Shipping Regions & Carriers

We ship physical goods to the United States, Canada, United Kingdom, and other selected European countries. Shipments will be delivered via trusted international logistics carriers. The specific carrier will be assigned automatically when your package is dispatched. We do not ship to PO boxes in some regions; please provide a valid physical street address.

Shipping Time & Delivery Estimate

Estimated transit times after dispatch:

• United States: 7–15 business days
• Canada / UK: 10–20 business days
• European countries: 12–22 business days

Delivery times are estimates only and are not guaranteed. Delays may happen due to customs inspection, bad weather, peak holiday seasons, carrier disruptions or other circumstances beyond our control.

Shipping Fees

Shipping cost will be calculated and displayed at checkout based on item weight, dimensions and delivery destination. We may offer free shipping promotions from time to time. Promotion rules will be shown on the product page or checkout page.

Tracking Information

Once your package is shipped, a shipping confirmation email with tracking number and tracking link will be sent to your registered email address. Please allow up to 48 hours for the tracking information to update on the carrier’s system.

Customs, Duties & Taxes

Buyers are responsible for any import duties, customs taxes, brokerage fees or local VAT charged by the destination country. We will declare the package value according to actual product price. We cannot mark items as “gift” to avoid customs charges. Please check your local import rules before ordering.

Undeliverable / Returned Packages

If the package is returned to us because of invalid address, recipient unavailable, refusal to pay customs duty, or missed delivery, the buyer will bear the return shipping cost and any related customs charges. If you want us to resend the parcel, additional re-shipping fee will apply.

Contact

If you have any questions about shipping, delivery status or logistics, please contact us: Email: peaktechnologymc@gmail.com Tel: +852 68598896 Company: CHEN FENG TELECOM (HONG KONG) CO., LIMITED Address: UNIT 12, 33/F, NO.1 HUNG TO ROAD, KWUN TONG, HONG KONG